You, as a standard phone user, can easily call individuals who are Deaf, Hard of Hearing, DeafBlind or those with a Speech Disability!  

No special equipment is needed!

It is wise to ask the person how they would like to be reached over the phone.

If the answer is Puerto Rico Relay, then dial 711 (or 866-280-2051 for Spanish / 866-280-2054 for English) to reach a relay operator. Provide the area code and telephone number of the person you wish to call. The relay operator will dial the number and connect you to them.

If needed, the relay operator will explain the process before connecting the call.

This relay service is available in Spanish-to-Spanish or English-to-English.


Don't Hang Up!

When you answer your phone and hear, “Hello, this is Puerto Rico Relay…”, please don’t hang up!  You are about to talk, through a relay operator, with a person who is Deaf, Hard of Hearing, DeafBlind or has a Speech Disability.

Please, don’t hang up. It could be the most important call of the day!