You can use a TeleBraille device or TTY with a large visual display to make relay calls.  

The relay operator reads aloud the message you typed to the other party, and then types what the other party says to you. 

This service is designed for people who are DeafBlind or Deaf/Hard of Hearing with Low Vision.

This relay service is available in Spanish-to-Spanish or English-to-English. For the Spanish relay calls, please notify the relay operator that this is a TeleBraille Relay call, so that the correct transmission speed could be used.

The TRS Customer Profile allows you to store your relay call preferences that helps speed up call processing.

How does Telebraille Relay work?

It’s simple!

Dial 711 (or 866-280-2050 for Spanish / 866-280-2053 for English) and the relay operator will answer with “Puerto Rico Relay”.

Type the area code and telephone number you wish to call and type “GA” (“Go Ahead”).  The relay operator will dial the number and connect to the other party.

  • 1

    The other party listens and speaks.  They say “GA” (“Go Ahead”) to indicate that it is your turn to respond.

  • 2

    The relay operator conveys the other party’s voiced message by typing it to you.

  • 3

    You read the other party’s voiced message on your TeleBraille device or TTY with large visual display, and then type your response, which the relay operator reads aloud. Type “GA” (“Go Ahead”) at end of each message.  The “GA” indicates that it is the other party’s turn to respond.

To conclude the call, type “GA to SK” (“Stop Keying”) to indicate that you are ready to hang up.